Privacy Policy

Last updated: 31 October 2026

PlateGuard (“PlateGuard”, “we”, “our” or “us”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share information when you visit https://guardmyplate.com, create an account, submit a booking request, purchase our services or contact us.

By using our website and services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal and contact information

• Full name
• Email address
• Mobile number
• Account login information

B. Event and booking information

• Event type, such as wedding, reception, engagement, birthday or corporate event
• Event date and start time
• Venue name or address
• Service requirements and additional instructions
• Booking and service-related communication

C. Payment and transaction information

When you make a payment, payment processing is handled through third-party payment providers, including Razorpay or other enabled payment services.

We may receive transaction details such as payment status, transaction reference, order amount and payment confirmation. We do not intend to collect or store your complete card number, UPI PIN, CVV or internet banking password.

D. Technical information

Our website or service providers may automatically collect certain technical information, including:

• IP address
• Browser and device information
• Website usage information
• Cookies and similar technologies
• Basic diagnostic and security logs

2. How We Use Your Information

We use the information collected for purposes such as:

• Creating and managing customer accounts.
• Receiving and processing event bookings.
• Contacting customers about their bookings.
• Coordinating PlateGuard services at event venues.
• Recording agreed serving and additional plate counts.
• Preparing event summaries and supporting billing reconciliation.
• Processing payments and issuing payment confirmations.
• Providing customer support.
• Improving website performance and service quality.
• Preventing misuse, fraud and unauthorised access.
• Meeting applicable legal, accounting and regulatory obligations.

We use personal information only for relevant business purposes and do not intentionally collect information that is unnecessary for providing our services.

3. Event Information and Records

PlateGuard provides independent event plate-management and recording services.

During an event, our assigned personnel may record operational information such as serving counts, additional plate counts, timestamps and other details required to prepare the agreed event summary.

We aim to avoid collecting personal information about individual guests unless it is genuinely necessary and appropriately authorised for a specific service requirement.

Event records may be shared with the customer who booked the service for review and billing-reconciliation purposes.

4. Payment Processing

Payments made through our website may be processed by Razorpay or another payment gateway enabled at checkout.

Payment providers handle payment information according to their own privacy policies, security practices and terms.

PlateGuard does not control the independent processing activities of these payment providers. Customers should review the applicable payment provider’s privacy policy before making a payment.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Maintain login sessions.
• Support shopping cart and checkout functionality.
• Remember website preferences.
• Improve website performance.
• Help protect the website against misuse.
• Understand website traffic and usage, where analytics tools are enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect account login, booking or checkout functionality.

6. Sharing of Information

We do not sell customers’ personal information.

We may share relevant information with trusted third parties when necessary to operate our services, including:

• Payment gateway providers.
• Website hosting and technical service providers.
• Email and communication service providers.
• Website security and maintenance providers.
• Authorised PlateGuard personnel involved in delivering the booked service.
• Professional advisers, auditors or legal authorities where required by law.

We aim to share only the information reasonably necessary for the relevant purpose.

Third-party service providers may process information under their own applicable terms and privacy policies.

7. Data Storage and Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

These measures may include restricted access, secure website connections, password protection, software updates and appropriate backup practices.

However, no website, electronic storage system or internet transmission can be guaranteed to be completely secure. We cannot promise absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Managing customer accounts and bookings.
• Providing and completing services.
• Maintaining transaction and accounting records.
• Resolving complaints and disputes.
• Meeting applicable legal and regulatory requirements.

When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal retention obligations.

9. Your Privacy Rights

Subject to applicable law, you may request to:

• Know what personal information we hold about you.
• Correct inaccurate or incomplete information.
• Update your account details.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise a concern or grievance regarding the handling of your information.

Some information may need to be retained where required by law or necessary to complete an existing transaction or resolve a dispute.

To make a privacy-related request, contact us using the details provided below. We may request reasonable information to verify your identity before acting on a request.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

PlateGuard is not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reviewing their privacy policies before sharing personal information with them.

11. Children’s Privacy

Our services are intended for adults making event bookings.

We do not knowingly seek to collect personal information directly from children through our booking services. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable laws.

Any updated version will be published on this page with a revised “Last updated” date.

We encourage customers to review this page periodically.

13. Contact and Privacy Complaints

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

PlateGuard

Website: https://guardmyplate.com

Email: care@guardmyplate.com

Please include “Privacy Request” in the subject line of your email so that we can identify and review your request.

We will make reasonable efforts to review and respond to privacy-related enquiries within the time required by applicable law.

Note: This Privacy Policy describes PlateGuard’s intended privacy practices. It does not create a waiver of any rights available under applicable law.